What is the Care Quality Commission (CQC)?

All of SpaMedica’s hospitals in England are registered with – and regulated by – the Care Quality Commission (CQC).  

The CQC is an independent regulatory body responsible for inspecting and regulating health and social care services in England. Their job is to ensure that healthcare providers like SpaMedica meet industry standards so patients can benefit from services that are safe, effective, caring, responsive, and well-led.  

During a CQC inspection, inspectors will look at every aspect of a provider’s day-to-day operations, from making sure paperwork is in order and records are accurate, to reviewing patient outcomes. They will also take some time to observe a provider’s services in action and gather feedback from patients, employees, and senior management.  

After each inspection, the CQC publishes a report on their website and awards an overall rating to service providers. There are four possible ratings: 

• ‘Outstanding’ – which indicates a service is performing exceptionally well 
• ‘Good’ – which indicates a service is performing well and meeting expectations 
• ‘Requires Improvement’ – which means the service is not performing as well as it should be and the CQC has identified specific areas for improvement 
• ‘Inadequate’ – which means the service is performing badly and the CQC will take action against the person or organisation running it 

We are delighted to report that all of SpaMedica’s hospitals inspected by the CQC have been rated as ‘Good’ or ‘Outstanding,’ with 13 of our hospitals receiving the highest possible rating. You can read more about our ‘Outstanding’ inspection outcomes here.

All of SpaMedica’s inspection reports are published in full on the CQC website.